Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Business Informatization Level

Business Informatization Level
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Author(s): Ronaldo Zwicker (University of São Paolo, Brazil)
Copyright: 2009
Pages: 7
Source title: Encyclopedia of Information Science and Technology, Second Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-60566-026-4.ch073


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IT diffusion is central to the new economy and is reflected in a process of informatization of society and businesses. Although initially coined to represent the diffusion and adoption of information technology (IT) in all levels of society, the term informatization is also employed to represent the use of information technology resources in organizations. Weissbach (2003), for instance, defines informatization as being the process of gradual and increasing application of “planned and systematic use of IT penetrating the organization’s functions”. As pointed out by Lim (2001), the evaluation of an organization’s Informatization Level (IL) is an important managerial concern. The author also points out the difficulties associated with this evaluation, stating that “this is not a simple problem because informatization includes many intangible factors such as the quality of information and the organization’s culture”. The purpose of evaluating a company’s IL is to provide information for the organization to improve precisely its informatization level. It is also a means of benchmarking the efficacy and efficiency of IT investments in order to set up the baseline for improvement. This topic depicts a measurement method for the IL of companies and shows results of its application in 830 Brazilian industries (Zwicker, Vidal, & Souza, 2005). The development of this method was based on the principle that IT results in companies are not obtained merely through investments and the implementation of systems but rather through its proper use in business processes. The proposed method extends the informatization dimensions proposed by Lim (2001), using the process-based view of the IT business value creation model proposed by Soh and Markus (1995) and the concept of “information systems coverage” proposed by Ravarini, Tagliavini, Buonanno, and Sciuto (2002).

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