IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Business Excellence: Definition and Approaches, Known Business Excellence Models, Measuring Business Excellence, Information Communication Technology

Business Excellence: Definition and Approaches, Known Business Excellence Models, Measuring Business Excellence, Information Communication Technology
View Sample PDF
Copyright: 2019
Pages: 19
Source title: Organizational Culture and Achieving Business Excellence: Emerging Research and Opportunities
Source Author(s)/Editor(s): Rassel Kassem (Abu Dhabi Judicial Department, UAE) and Mian M. Ajmal (Abu Dhabi University, UAE)
DOI: 10.4018/978-1-5225-8413-1.ch002

Purchase


Abstract

This chapter gives a broad review of the literature on business excellence. It considers the rise of business excellence and the meaning of the term, together with the use of business excellence models and awards. It focuses in particular on the fundamental concepts of excellence and the four criteria in the European Foundation for Quality Management (EFQM) model (customer results, people results, society results, and business results). There are a number of different international approaches used to measure business excellence in general and in UAE in particular, including the UAE-based business excellence scheme and Sheikh Khalifa Excellence Award. In addition, this chapter covers the concept of Information communication technology in general and its application in UAE.

Related Content

Sajjad Nawaz Khan, Hafiz Mudassir Rehman, Mudaser Javaid. © 2022. 21 pages.
Seong-Yuen Toh. © 2022. 35 pages.
Paula Cristina Nunes Figueiredo. © 2022. 33 pages.
Deirdre M. Conway. © 2022. 24 pages.
Sriya Chakravarti. © 2022. 21 pages.
Adekunle Theophilius Tinuoye, Sylvanus Simon Adamade, Victor Ikechukwu Ogharanduku. © 2022. 26 pages.
Paula Figueiredo, Cristina Nogueira da Fonseca. © 2022. 36 pages.
Body Bottom