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Business Analytics Success: A Conceptual Framework and an Application to Virtual Organizing
Abstract
The chapter presents a conceptual framework that identifies technological and organizational factors that impact the success of business analytics (BA) use in organizations in general and virtual organizations in particular. The framework explores BA success through three business disciplines: Decision sciences (DS), information systems (IS), and management. We believe that BA success comes from proper interaction between the three disciplines. Though the concept of BA has been around for a long time in business literature, its full potential use has not been realized in organizations for a variety of reasons. The information and communication technologies (ICT) that have made virtual organizations, and flattening of the world possible have also created a better infrastructure/environment for use of BA by providing the capability to collect massive amounts of data and by providing easier-to-use analytic tools. Currently, BA is being touted as the next information technology (IT) capability that will generate considerable value including competitive advantage to businesses. In this chapter we present and discuss our framework, discuss its viability through existing examples of BA success, and finally apply the framework to a special emerging context in organizations, virtual organizing. Implications of this framework for identifying and filling research gaps in this area and implications for managers interested in exploring BA use in their organizations are presented
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