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Building Trust in Globally Distributed Teams
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Author(s): Julia Kotlarsky (University of Warwick, UK), Ilan Oshri (Erasmus University, The Netherlands)and Paul C. van Fenema (Netherlands Defense Academy, The Netherlands)
Copyright: 2008
Pages: 8
Source title:
Encyclopedia of Networked and Virtual Organizations
Source Author(s)/Editor(s): Goran D. Putnik (University of Minho, Portugal)and Maria Manuela Cruz-Cunha (Polytechnic Institute of Cavado and Ave, Portugal)
DOI: 10.4018/978-1-59904-885-7.ch012
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Abstract
Smith and Blanck (2002) claim that “an effective team depends on open, effective communication, which in turn depends on trust among members. Thus, trust is the foundation, but it is also the very quality that is most difficult to build at a distance” (p.294). Trust is “the willingness of one person or group to relate to another in the belief that the other’s action will be beneficial rather than detrimental, even though this cannot be guaranteed” (Child, 2001, p.275).
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