Building a User Centric Success Factors Model for Mobile Government

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Author(s): Sultan Al-masaeed (Information Systems and Computing School, Brunel University, Uxbridge, UK)and Steve Love (Information Systems and Computing School, Brunel University, Uxbridge, UK)
Copyright: 2015
Pages: 21
Source title: Research Methods: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-7456-1.ch068

Keywords: Information Science Reference / Library & Information Science / Research Methods

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Abstract

Mobile government is an emergent phenomenon that represents a solution for many countries to reach their citizens and improve delivery of government-to- citizens' services (G2C). Despite the fact that mobile government benefits are very promising; there are some factors that determine success or failure of mobile government applications. In this study, a systematic review of previous studies using a meta-analysis method was undertaken and a conceptual success factors model for mobile government to citizen services (G2C) was created. Furthermore, the second phase of this study was a survey with 40 academics to validate the use of meta-analysis and validate and refine the conceptual model.

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Building a User Centric Success Factors Model for Mobile Government

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