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Bridging Gaps in Virtual Care: The Role of Chatbots in Telemedicine
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Author(s): Yumna Mubashir (Riphah International University, Islamabad, Pakistan), Riad A. Kouzeiha (Faculty of Medical Sciences, Lebanese University, Hadath, Lebanon)and Munir Ahmad (Survey of Pakistan, Pakistan)
Copyright: 2027
Pages: 17
Source title:
Encyclopedia of Modern Artificial Intelligence
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Founding Editor-in-Chief, Information Resources Management Journal (IRMJ), USA)
DOI: 10.4018/407376
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Abstract
Telemedicine has evolved rapidly, enhancing healthcare access through video conferencing, remote patient monitoring, and online consultations. These technologies facilitate real-time communication with healthcare providers and continuous health data monitoring, especially benefiting patients in remote areas. The advantages of telemedicine include improved access to specialized care, convenience, cost savings, continuity of care, and stronger patient-provider relationships. However, limitations exist, such as the lack of physical interaction, reliance on stable internet connectivity and technological proficiency, and concerns about data security and privacy. Disparities in digital literacy and access to technology, along with varying regulatory frameworks, also pose challenges. Despite these issues, telemedicine holds transformative potential. By addressing these limitations through technological innovation, robust data protection, patient education, and considering diverse patient demographics, telemedicine can significantly improve overall healthcare outcomes.
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