Boosting E-Participation: The Use of Social Media in Municipalities in the State of Mexico

View Sample PDF

Author(s): David Valle-Cruz (Universidad Autónoma del Estado de México, Mexico)and Rodrigo Sandoval-Almazan (Universidad Autónoma del Estado de México, Mexico)
Copyright: 2018
Pages: 23
Source title: Optimizing E-Participation Initiatives Through Social Media
Source Author(s)/Editor(s): Laura Alcaide-Muñoz (University of Granada, Spain)and Francisco José Alcaraz-Quiles (University of Granada, Spain)
DOI: 10.4018/978-1-5225-5326-7.ch005

Keywords: Digital Communications / Information Science Reference / Media & Communications

Purchase

View on the publisher's website for pricing and purchasing information.

Abstract

In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with a significant growth, and Metepec, an important municipality of the State of México. The purpose of this chapter is to provide empirical evidence of how social media improves government to citizen relationship and promotes e-participation in municipal governments. The results are based on semi-structured interviews applied to public servants and a survey to evaluate e-government services by citizens. So, the citizen perception is contrasted with public servants' interviews. Citizens consider that electronic procedures and services implemented by their municipalities do not generate value. The efforts of governments should focus on avoiding corruption, making governments transparent, opening data, and properly managing the privacy of information.

The IRMA Community

Research IRM

Boosting E-Participation: The Use of Social Media in Municipalities in the State of Mexico

Purchase

Abstract

Related Content

IRMA Sponsors