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Blockchain-Based Identity Management: Securing Customer Data in Financial Services
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Author(s): Rachit Agarwal (Chandigarh University, Mohali, India), Tanya Kumar (Chandigarh Group of Colleges, Landran, Mohali, India), Satveer Kaur (Maharaja Agrasen University, Baddi, India), Ruchira Prasad (Dr. Bhimrao Ambedkar University, Agra, India)and Neeraj Kumar (Government PG College Mant, Mathura, India)
Copyright: 2025
Pages: 18
Source title:
Transforming the Service Sector With New Technology
Source Author(s)/Editor(s): Varinder Singh Rana (City University, Ajman, UAE), Gaurav Bathla (CT University, India), Ashish Raina (CT University, India)and Divoy Chhabra (CT University, India)
DOI: 10.4018/979-8-3693-7447-4.ch014
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Abstract
This chapter aims to explore the potential of blockchain-based identity management systems in enhancing the security and privacy of customer data within financial services. It examines how blockchain technology can address existing vulnerabilities in traditional identity management frameworks and improve overall data protection. The research adopts case studies of financial institutions that have implemented blockchain-based identity management solutions to provide practical insights and real-world applications. The findings indicate that blockchain-based identity management systems offer significant advantages over traditional methods, including enhanced data security, reduced risk of identity theft, and improved user control over personal information. The decentralized and immutable nature of blockchain ensures that customer data is protected from unauthorized access and tampering. Case studies reveal successful implementations where blockchain has streamlined identity verification processes, reduced compliance costs, and improved customer trust.
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