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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Becoming Trusted Research Partners Through InfoExpress at The University of Toronto: (Re)Connecting Researchers to the Library

Becoming Trusted Research Partners Through InfoExpress at The University of Toronto: (Re)Connecting Researchers to the Library
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Author(s): Manda Vrkljan (University of St. Michael's College, The University of Toronto, Canada) and Adrienne Findley-Jones (University of Trinity College, The University of Toronto, Canada)
Copyright: 2021
Pages: 28
Source title: Cases on Research Support Services in Academic Libraries
Source Author(s)/Editor(s): Viviana Fernández-Marcial (University of A Coruña, Spain) and Llarina González-Solar (University of A Coruña, Spain & General Secretariat of the Council of the European Union, Belgium)
DOI: 10.4018/978-1-7998-4546-1.ch009



This case study discusses the importance of building initial trust in the relationship between researcher and academic library. Primary coverage serves the experience of two small humanities-based colleges serving approximately 125 faculty members within a larger university campus by providing the personal document delivery service of InfoExpress. The trust built through this initial research support service creates avenues for further support from the library and the wider university library system. As every relationship has challenges, the ones occurring here are opportunities to improve the relationship in favour of the researcher and library. If the researcher is unaware of what support the library provides, establishing a personal relationship will immediately provide productive research time and create an opportunity for future support through additional personalized services. The researcher, their research, and their library benefit by this trusted partnership.

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