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Assessment of Levels and Interrelationships of ICT Deployment, Web Readiness, and Web Presence Quality of Nigerian E-Government Websites
Abstract
Electronic government (e-government), facilitated through government websites are becoming the fastest delivery modes of government services, as they make services available to users, anywhere, anytime. Previous studies focused on the accessibility or quality of these websites in terms of web readiness and/or web presence quality measures. However, no known study has investigated the interrelationships among web readiness, web presence quality and information communication technology deployment for government services (ICT deployment) in Nigeria. The study used a questionnaire (test-retest Spearman r 0.79 for all construct items) to collect data from a sample of 117 public servants in 20 government agencies, on their knowledge of ICT deployment in their agencies; and a checklist for the content analysis of 207 Nigerian government websites, measuring their web readiness and web presence quality. The study recommended that government agencies should re-align ICT deployment with the information, services and features of their e-government websites.
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