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Assessing the Impact of Quality and Internal Control on Academic Institutions' Performance: A Case of Study of HIBAG
Abstract
This study assesses the relationship of both quality and internal control on academic institutions' performance by using a case of study of the Higher Institute of Business Administration of Gafsa (HIBAG). The study uses mixed-methods research approach, including surveys, interviews, and document analysis, and it aims to examine the current state of quality and internal control practices at the higher institute subject to study and their impact on its overall performance. The findings highlight that a solid quality management system and an effective internal control have a crucial impact on ensuring academic institutions' performance. The interviews conducted with the managers and the institute director revealed that the internal control system has helped to enhance the efficiency and effectiveness of the institution's operations. The findings of the study highlight the importance of quality management and internal control systems in enhancing the performance of academic institutions.
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