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Artificial Intelligence to Achieve Retail Supply Chain Resilience: A Systematic Review And Agenda For Future Research

Artificial Intelligence to Achieve Retail Supply Chain Resilience: A Systematic Review And Agenda For Future Research
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Author(s): Tiansheng Zhu (Cranfield University, UK)and Syed Imran Ali (Queen Mary University of London, UK)
Copyright: 2026
Pages: 40
Source title: Transformative Impact of AI in Supply Chain Management
Source Author(s)/Editor(s): Jabir Arif (Sidi Mohamed Ben Abdellah University, Fez, Morocco)and Fouad Jawab (Sidi Mohamed Ben Abdellah University, Fez, Morocco)
DOI: 10.4018/979-8-3373-0923-1.ch002

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Abstract

In the modern retail context, artificial intelligence (AI) and machine learning (ML) techniques are crucial for optimising essential activities such as supplier management, demand forecasting, inventory management, pricing, and order fulfilment. However, they may require a better understanding of the retail sector as the application of AI and ML varies across the various sections. This chapter employs a systematic literature review to synthesise data from 62 high-quality research studies demonstrating how these technologies can indirectly improve collaboration, visibility, speed, flexibility, configuration, and awareness within the retail supply chain. Adopting AI and ML significantly boosts operational efficiency, robustness, and adaptability, reducing the disruption risk. By leveraging these technologies, retailers can build more resilient and competitive retail supply chains capable of swiftly responding to market changes and disruptions.

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