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Artificial Intelligence and Systems Thinking in the Public Sector

Artificial Intelligence and Systems Thinking in the Public Sector
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Author(s): Oscar Mauricio Covarrubias-Moreno (Universidad Nacional Autónoma de México, Mexico)
Copyright: 2023
Pages: 20
Source title: Handbook of Research on Applied Artificial Intelligence and Robotics for Government Processes
Source Author(s)/Editor(s): David Valle-Cruz (Universidad Autónoma del Estado de México, Mexico), Nely Plata-Cesar (Universidad Autónoma del Estado de México, Mexico) and Jacobo Leonardo González-Ruíz (Universidad Autónoma del Estado de México, Mexico)
DOI: 10.4018/978-1-6684-5624-8.ch002


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Artificial intelligence (AI) is the science of designing systems that exhibit similar characteristics associated with the intelligence found in human behavior. It is a significant aspect of computer science that deals with system recognition such as learning, reasoning, understanding language, and taking actions to solve problems. As a computational system, AI can, for a given set of human-defined goals, make predictions and recommendations or make influencing decisions in real or virtual environments. The major branches of AI are expert systems, robotics, machine learning, neural network, fuzzy logic, natural language processing. The development of AI technologies is having a profound impact on the way governments work and design policies. The applications touch areas such as health services, transportation, and security. Public servants are using AI to help them make welfare payments and immigration decisions, answer citizen inquiries, and classify health care cases, among many other activities.

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