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Artificial Intelligence (AI) Technology-Enabled Housekeeping: Setting a Roadmap
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Author(s): Madhu Chandok (Independent Researcher, India), Rachna Chandan (Independent Researcher, India), Dharna Shukla (Amity School of Hospitality, Amity University, Lucknow, India), Sandhya Anilkumar (Independent Researcher, India)and Nishi Priya (Amity School of Hospitality, Amity University, Lucknow, India)
Copyright: 2025
Pages: 24
Source title:
Transforming the Service Sector With New Technology
Source Author(s)/Editor(s): Varinder Singh Rana (City University, Ajman, UAE), Gaurav Bathla (CT University, India), Ashish Raina (CT University, India)and Divoy Chhabra (CT University, India)
DOI: 10.4018/979-8-3693-7447-4.ch019
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Abstract
The integration of Artificial Intelligence (AI) into housekeeping is transforming task management across industries. This research provides a roadmap for implementing AI-enabled housekeeping, focusing on process optimization, service enhancement, and operational efficiency. AI technologies like automated cleaning predictive maintenance streamline operations, improve guest satisfaction, and reduce costs. The roadmap explores smart devicesdata analytics in housekeeping, addressing workforce adaptations, and technological infrastructure in hotels, retail, hospitals, and airports. It offers insights into AI's benefits and integration strategies. Facility management leads in AI adoption, favoring limited AI assistance with human interaction. This research highlights AI's transformative impact on housekeeping, promoting efficiency and customer-centricity. The methodology includes descriptive analysis, reliability tests, and correlation analysis based on 472 expert responses. Future research could explore national vs. international scope, larger samples, and sector-specific objectives.
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