Anthropomorphic Feedback in User Interfaces: The Effect of Personality Traits, Context and Grice's Maxims on Effectiveness and Preferences

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Author(s): Pietro Murano (University of Salford, UK)and Patrik O’Brian Holt (The Robert Gordon University, Scotland)
Copyright: 2009
Pages: 15
Source title: Cross-Disciplinary Advances in Human Computer Interaction: User Modeling, Social Computing, and Adaptive Interfaces
Source Author(s)/Editor(s): Panayiotis Zaphiris (City University of London, UK)and Chee Siang Ang (City University of London, UK)
DOI: 10.4018/978-1-60566-142-1.ch022

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

Experimental work on anthropomorphic feedback in user interfaces has shown inconsistent results and researchers offer differing opinions as to the potential usefulness of this style of user interaction. A review of the literature shows that experimental work can be improved and enhanced by taking into account issues that characterise human-human communications. Results from three experiments are reported that exhibit the previously observed inconsistencies but this is arguably a function of task context. An alternative explanation is that the results are a reflection of the cognitive nature of tasks. Overall, the results point the way to further and future results in terms of refining procedures but also in terms of theoretical focus.

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Anthropomorphic Feedback in User Interfaces: The Effect of Personality Traits, Context and Grice's Maxims on Effectiveness and Preferences

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