An Introduction to the Interaction Between the Chinese Government and Citizens

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Copyright: 2025
Pages: 30
Source title: Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction
Source Author(s)/Editor(s): Yuanyuan Guo (Tsinghua University, China)
DOI: 10.4018/979-8-3693-3665-6.ch001

Keywords: Information Science Reference / Knowledge Management and Library Science / Public and Sector Management / Public Relations

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Abstract

Chapter 1 examines the evolution and current state of government-public interaction in China, tracing its transition from traditional face-to-face and written communication methods to today's advanced digital platforms. The chapter outlines the three key platforms for digital interaction between the government and the public in China. It highlights how the internet and digital technologies have transformed these platforms, enhancing communication between the Chinese government and its citizens. This chapter also examines the scholarly consensus on the timeline and importance of China's digital governance initiatives, emphasizing how the internet has democratized information and fostered greater citizen engagement.

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An Introduction to the Interaction Between the Chinese Government and Citizens

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