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An Integrated Infrastructure Using Process Mining Techniques for Software Process Verification

An Integrated Infrastructure Using Process Mining Techniques for Software Process Verification
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Author(s): Tuğba Gürgen (Computer Engineering Department of Hacettepe University, Turkey), Ayça Tarhan (Computer Engineering Department of Hacettepe University, Turkey)and N. Alpay Karagöz (Software Management Program of Middle East Technical University, Turkey)
Copyright: 2015
Pages: 18
Source title: Research Methods: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-7456-1.ch036

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Abstract

The verification of process implementations according to specifications is a critical step of process management. This verification must be practiced according to objective criteria and evidence. This study explains an integrated infrastructure that utilizes process mining for software process verification and case studies carried out by using this infrastructure. Specific software providing the utilization of process mining algorithms for software process verification is developed as a plugin to an open-source EPF Composer tool that supports the management of software and system engineering processes. With three case studies, bug management, task management, and defect management processes are verified against defined and established process models (modeled by using EPF Composer) by using this plugin over real process data. Among these, the results of the case study performed in a large, leading IT solutions company in Turkey are remarkable in demonstrating the opportunities for process improvement.

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