An Integrated Fuzzy VIKOR Method for Performance Management in Healthcare

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Author(s): Ehsan Shekarian (University of Malaya, Malaysia), Salwa Hanim Abdul-Rashid (University of Malaya, Malaysia)and Ezutah Udoncy Olugu (UCSI University, Malaysia)
Copyright: 2017
Pages: 22
Source title: Organizational Productivity and Performance Measurements Using Predictive Modeling and Analytics
Source Author(s)/Editor(s): Madjid Tavana (La Salle University, USA), Kathryn Szabat (La Salle University, USA)and Kartikeya Puranam (La Salle University, USA)
DOI: 10.4018/978-1-5225-0654-6.ch003

Keywords: Business Information Systems / Business Science Reference / Data Analysis & Statistics / Library & Information Science

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Abstract

Poor quality control has become a major threat to medical laboratory services, especially in the developing countries. It has become necessary to assess and rank the quality of diagnostic services in medical laboratories using systematic approaches. The main aim of this research is to develop and apply a quantitative method in ranking medical laboratory services. This method is based on a combination of Vlsekriterijumska Optimizacija I Kompromisno Resenje (VIKOR) with fuzzy set theory. VIKOR is a multiple criteria decision making technique which focuses on ranking and selection from a set of alternatives, and determines the compromise solution for a problem with different criteria. This approach aids decision makers to achieve the most acceptable decision amidst numerous alternatives. In the present evaluation method, international standard ISO 15189 (Medical Laboratories Particular Requirements for Quality and Competence) proposed by International Organization for Standardization (ISO) is used as a fundamental source of selected attributes of a medical laboratory. The study compares three medical laboratories to each other and ranks them. This study will be a valuable and effective contribution in enhancing both qualitative and quantitative criteria in the field of medical laboratory services. Finally, some directions for further studies are proposed.

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An Integrated Fuzzy VIKOR Method for Performance Management in Healthcare

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