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AIOps: Evolution and Transformation of IT Operations
Abstract
The chapter provides a detailed overview of information technology operations from inception to date and its transformation to artificial intelligence operations. Moreover, explain the importance of IT operations, its major functions along with the role of IT operations. Besides, present a case for AI driven IT operation transformation that include cover limitations of traditional IT operations, and the need for intelligent and automation for IT operation. Listed a few implementation challenges. A typical transformation process of ITOps into AIOps. Further, an high level conceptual architecture and explained its working. Mentioned major performance indicators of AIOps. List of potential use case presented along with benefits.
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