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AI-Powered Personalization: Boosting User Engagement and Customer Experience

AI-Powered Personalization: Boosting User Engagement and Customer Experience
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Author(s): Stavros Kaperonis (Panteion University of Social and Political Sciences, Greece)
Copyright: 2025
Pages: 26
Source title: AI Impacts on Branded Entertainment and Advertising
Source Author(s)/Editor(s): Blanca Miguélez-Juan (University of the Basque Country, Spain)and Sara Rebollo-Bueno (Universidad Loyola Andalucía, Spain)
DOI: 10.4018/979-8-3693-3799-8.ch013

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Abstract

Marketing landscape experiencing a drastic change, driven by the growth of artificial intelligence (AI) and personalization, replacing "one-size-fits-all" marketing approach by more personalized marketing strategies, like machine learning and predictive analysis. This will allow organisations to engage with users in a dynamic, user-specific design, thus enhancing user engagement and satisfaction. Platforms such as Netflix, Amazon, and Spotify, already use artificial intelligence to tailor content and recommendations based on user behaviour patterns, ensuring user retention and high loyalty. The actual implementation process demands meticulous handling of data, foresight and adherence to transparency and ethical practice. Newer technologies such as edge computing and AR/VR integration will transform real-time personalization, giving each user a unique immersive and personalized experience.

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