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AI for Business Management

AI for Business Management
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Author(s): S. Ida Evangeline (Government College of Engineering, Tirunelveli, India)
Copyright: 2025
Pages: 16
Source title: Transforming Business Through Digital Sustainability Models
Source Author(s)/Editor(s): Afshan Younas (Arab Open University, Oman)and Aza Azlina Md. Kassim (Management and Science University, Malaysia)
DOI: 10.4018/979-8-3373-0608-7.ch018

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Abstract

Artificial Intelligence (AI) is transforming business management by revolutionizing decision-making, optimizing operations, and driving innovation. This chapter explores the multifaceted role of AI across key business functions, including strategic planning, operations management, marketing, customer relationship management (CRM), human resources, and finance. By leveraging advanced analytics, machine learning, and automation, AI enables organizations to enhance efficiency, predict market trends, and create personalized customer experiences. The integration of AI with emerging technologies such as the Internet of Things (IoT), blockchain, and edge computing is creating intelligent ecosystems that foster resilience and adaptability in an increasingly digital world. However, the adoption of AI presents significant challenges, including concerns about workforce displacement, algorithmic bias, data privacy, and ethical accountability. This chapter addresses these challenges and provides actionable strategies.

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