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AI-Driven Transformation in the Hospitality Industry Enhancing Guest Services and Operational Performance: A Review of Literature
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Author(s): Pankaj (Maharishi Markandeshwar University, Mullana, India)and Abhishek Ghai (Maharishi Markandeshwar University, Mullana, India)
Copyright: 2026
Pages: 24
Source title:
AI and the Future of Smart Cooking
Source Author(s)/Editor(s): Ankit Shukla (Rajamangala University of Technology, Thanyaburi, Thailand), Nagendra Yadav (Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education, Manipal, India), Partho Pratim Seal (Manipal Academy of Higher Education, India)and Abhishek Tiwari (Burapha University International College, Thailand)
DOI: 10.4018/979-8-3373-4042-5.ch015
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Abstract
The study analyses the role played by artificial intelligence (AI) in improving experience of consumers and operational efficiency at hospitality industry. In concern, it is identified that the hospitality industry operating through traditional approaches face certain issues like that of security in data recording, cash flow management and so on that requires an advanced technological implementation for generating successive outcomes. In relation, the varied benefit of AI in eliminating existing issues at the hospitality firms and generating operational efficiency is evaluated where market trends and other aspects are achieved by AI application to better manage the business through technological concerns. Simultaneously, it is observed that AI application in the specific industry generates problem of accountability, high cost, liability and so on that requires proper improvement. In responses, recommendations like adaptation of lean management approach, and so on are cited for improving application of AI in hospitality industry for generating the desired outcomes respectively.
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