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AI-Driven Transformation in Public Governance

AI-Driven Transformation in Public Governance
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Author(s): Pedro Miguel Gomes (Secretary General for Environment, Portugal)and Tiago Cardoso (Secretary General for Environment, Portugal)
Copyright: 2025
Pages: 28
Source title: Public Governance Practices in the Age of AI
Source Author(s)/Editor(s): Kittisak Wongmahesak (North Bangkok University, Thailand), Jamaluddin Ahmad (Universitas Muhammadiyah, Sidenreng Rappang, Indonesia)and Ahmad Mustanir (Universitas Muhammadiyah, Sidenreng Rappang, Indonesia)
DOI: 10.4018/979-8-3693-9286-7.ch005

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Abstract

Artificial intelligence (AI) and advanced digital technologies are transforming public governance, leading to Public Administration 5.0. This new model enhances decision-making, public services, and citizen engagement through the analysis of real-time data in sectors like healthcare and urban planning. While it offers opportunities for efficiency and personalized services, AI integration also poses challenges, including algorithmic bias, transparency, data privacy, and workforce displacement. This paper explores the transition from Public Administration 3.0 and 4.0 to 5.0, examining its potential and risks. Through examples and theoretical frameworks, it demonstrates how AI fosters more responsive institutions while addressing ethical concerns and workforce implications to maintain public trust and ensure equitable benefits for all citizens.

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