IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

AI-Driven Decision-Making for Advancing Diversity, Equity, and Inclusion: Insights From Indian Brands

AI-Driven Decision-Making for Advancing Diversity, Equity, and Inclusion: Insights From Indian Brands
View Sample PDF
Author(s): Mitrajit Biswas (O.P. Jindal Global University, India)
Copyright: 2026
Pages: 30
Source title: AI-Driven Decision-Making for Diversity, Equity, and Inclusion in Marketing
Source Author(s)/Editor(s): Theodore Tarnanidis (International Hellenic University, Greece)
DOI: 10.4018/979-8-3373-6731-6.ch004

Purchase

View AI-Driven Decision-Making for Advancing Diversity, Equity, and Inclusion: Insights From Indian Brands on the publisher's website for pricing and purchasing information.

Abstract

The digital age has fundamentally reshaped the dialectical relationship between sports organizations and their fan bases, transforming a traditionally passive consumer into an active and influential stakeholder. This paper explores the shifting priorities of these digitally-empowered customers, who now operate as 'prosumers'—simultaneously consuming and co-creating the sporting experience. Focusing on the burgeoning professional sports landscape in India, this study utilizes a qualitative, comparative case study methodology to analyze the blurring boundaries and emergent benefits of digital fan engagement within the Indian Premier League (IPL) and the Indian Super League (ISL). It examines three key pillars of this new dynamic: fan-led digital protests, multifaceted expressions of online support, and the evolving landscape of participatory merchandising. The chosen case studies—Chennai Super Kings (CSK) from the IPL and Kerala Blasters FC from the ISL—provide a rich context for this analysis.

Related Content

Frederic Andres. © 2027. 14 pages.
Kalsoom Safdar, Khairul Najmy Abdul Rani, Mohd Aminudin Jamlos, Siti Julia Rosli, Muhammad Usman Younus, Zanab Safdar. © 2027. 27 pages.
Bani Adam, Binastya Anggara Sekti, Muhammad Adi Zacky Zahran. © 2027. 24 pages.
Swetha Margaret T. A., Renuka Devi D.. © 2027. 31 pages.
Maurice Saluschke, Michael Schulz. © 2027. 30 pages.
Mirjam Sepesy Maučec, Gregor Donaj. © 2027. 16 pages.
Jorge A. Ruiz-Vanoye, Ocotlan Diaz-Parra, Ricardo A. Barrera-Cámara, Alejandro Fuentes-Penna, Francisco R. Trejo-Macotela, Jaime Aguilar-Ortiz, Eric Simancas-Acevedo. © 2027. 21 pages.
Body Bottom