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AI-Driven Decision-Making for Advancing Diversity, Equity, and Inclusion: Insights From Indian Brands
Abstract
The digital age has fundamentally reshaped the dialectical relationship between sports organizations and their fan bases, transforming a traditionally passive consumer into an active and influential stakeholder. This paper explores the shifting priorities of these digitally-empowered customers, who now operate as 'prosumers'—simultaneously consuming and co-creating the sporting experience. Focusing on the burgeoning professional sports landscape in India, this study utilizes a qualitative, comparative case study methodology to analyze the blurring boundaries and emergent benefits of digital fan engagement within the Indian Premier League (IPL) and the Indian Super League (ISL). It examines three key pillars of this new dynamic: fan-led digital protests, multifaceted expressions of online support, and the evolving landscape of participatory merchandising. The chosen case studies—Chennai Super Kings (CSK) from the IPL and Kerala Blasters FC from the ISL—provide a rich context for this analysis.
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