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AI Chatbots in Mental Health: Are We There Yet?
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Author(s): Raquel Simões de Almeida (Santa Maria Health School, Portugal & School of Health, Polytechnic Institute of Porto, Portugal)and Tiago Pereira da Silva (Independent Researcher, Portugal)
Copyright: 2022
Pages: 18
Source title:
Digital Therapies in Psychosocial Rehabilitation and Mental Health
Source Author(s)/Editor(s): António Marques (School of Health, Polytechnic Institute of Porto, Portugal)and Ricardo Queirós (Polytechnic Institute of Porto, Portugal)
DOI: 10.4018/978-1-7998-8634-1.ch011
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Abstract
People with mental health problems often struggle in getting the suitable treatment regarding not only the type of interventions available but also the conditions required for a proper treatment, mainly cost, locality, and frequency. The use of AI chatbots for this population is a new trend and can reduce the gap between the need for mental health care making them accessible in a cost-effective way. Although chatbots are not a substitute for formal treatments, they are sometimes used in tandem with other treatments with positive results. This chapter provides a review on the subject, presenting several chatbots for mental health problems and also addressing some concerns such as privacy, data security, AI limitations, and ethical implications. Future research directions are also discussed.
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