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AI Approaches to Diversity and Inclusion in Hospitality
Abstract
Incorporating Artificial Intelligence in the hotel business has also presented new opportunities for promoting diversity and inclusion. This chapter analyzes the role of AI-based tools and techniques in making the workforce more diverse, improving the experience of inclusive hospitality, and promoting fair treatment in hospitality functions. AI helps promote personnel knowledge about inclusiveness and cultural sentiments by offering virtual and tailor-made learning opportunities. The chapter discusses the pitfalls and ethical issues of applying AI for diversity and inclusiveness purposes, including concerns over the algorithms' reliability and problems regarding the privacy of information used. Instances of confirmed cases where the AI-driven inclusivity strategies worked successfully among different hospitality businesses are discussed in detail. On conscious cross-pollination of ideas, this chapter demonstrates how hospitality leadership can and should take advantage of AI as instrumental in enabling employee and guest diversity and inclusion.
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