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Adoption
Abstract
The adoption of information systems by small business requires an innovative approach to the acquisition of technology. There are external pressures from the environment, such as customer and supplier expectations regarding interacting with the small business. However, it is incumbent upon management and employees form within to be open to considerations for change that will result in the small business. Further, a successful adoption will be facilitated through participation of everyone who will be affected by the adoption. The overall goal is improvement in processes which will positively impact the competitive advantage of the small business. This chapter addresses the issues involved in small business adoption of information systems. The adoption of technology in general will result in significant changes to the small business. It is not necessary that the technology is leading edge, just new to the small business. Pressure to adopt a new technology may come from external or internal sources. Externally, customers or suppliers may expect to interact with the small business via some form of technology. Internally, senior management of the small business may perceive that the adoption of a technology will provide a benefit to the business.
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