Administrative Flexibility and Knowledge in Policy Delivery

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Author(s): Nick Letch (The University of Western Australia, Australia)
Copyright: 2012
Pages: 17
Source title: Public Sector Reform Using Information Technologies: Transforming Policy into Practice
Source Author(s)/Editor(s): Thanos Papadopoulos (University of Southampton, UK)and Panagiotis Kanellis (Ernst & Young and University of Athens, Greece)
DOI: 10.4018/978-1-60960-839-2.ch015

Keywords: Electronic Government / Government & Law / Information Science Reference / Public & Sector Management

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Abstract

Information and communications technologies are emerging as important drivers of reform in the public sector. This chapter explores both enabling and constraining aspects of the role that ICTs can play in transforming the development and delivery of public policy. Two issues are explored: the reduction in flexibility of decision making that frequently accompanies ICT-based initiatives, and the critical role of knowledge embedded in networks of stakeholders in policy development and delivery. A case study, which traces the knowledge embedded in networks of relationships of actors involved in developing and implementing operational policy in an Australian public sector agency, is presented to illustrate the unintended constraints on knowledge activities. A framework for analyzing socio-technical networks involved in integrating ICTs into the cycle of public policy is presented.

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