Addressing Contextual Influences During ICT Innovation for Public Sector Reform: The Case of TAXIS

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Author(s): Elpida Prasopoulou (Athens University of Economics and Business, Greece)
Copyright: 2012
Pages: 15
Source title: Public Sector Reform Using Information Technologies: Transforming Policy into Practice
Source Author(s)/Editor(s): Thanos Papadopoulos (University of Southampton, UK)and Panagiotis Kanellis (Ernst & Young and University of Athens, Greece)
DOI: 10.4018/978-1-60960-839-2.ch014

Keywords: Electronic Government / Government & Law / Information Science Reference / Public & Sector Management

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Abstract

In recent years, ICT innovation is explicitly linked to deep structural reforms in public administrations. In this chapter, I examine the role of context, during the establishment of a minimal and accountable government apparatus, using the concept of negotiation space as my theoretical lens. The process of imbricating ICT innovation within the local context is viewed as a clash between local institutions and the ones carried by new Information Technologies. This clash is empirically examined in the case of TAXIS, the flagship Information Technology project of the Greek government in the mid 1990s. TAXIS’s implementation has been strongly supported by both the political system and Greek society. Nevertheless, ICT innovation did not trigger radical changes in taxation. Instead, it was infused by strongly engrained political practices which resulted in the implementation of an Information System functional yet unable to support radical tax reform.

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Addressing Contextual Influences During ICT Innovation for Public Sector Reform: The Case of TAXIS

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