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A Review of Business Intelligence and Analytics in Small and Medium-Sized Enterprises
Abstract
Business intelligence and analytics (BI&A) has become a cornerstone of many organizations in making informed decisions. Despite the importance of small and medium-sized enterprises (SMEs) to all world economies, research in BI&A focuses mostly on large enterprises. To aid in closing this gap, this study provides a comprehensive review of the literature sources in this domain. Through a systematic literature review, this study collects, categorizes, synthesizes, and analyzes 78 articles related to BI&A in SMEs. The research topics that are addressed include BI&A components and solutions, Mobile BI&A, Cloud BI&A, and BI&A application, adoption, implementation, and benefits. Further, the research gaps and suggestions for future research are presented to facilitate the progression of BI&A in SME research.
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