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A Conceptual Approach to Change Management in the Adoption of Artificial Intelligence for Records Management in Zimbabwe's Public Sector

A Conceptual Approach to Change Management in the Adoption of Artificial Intelligence for Records Management in Zimbabwe's Public Sector
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Author(s): Petronella Katekwe (Midlands State University, Zimbabwe)
Copyright: 2025
Pages: 28
Source title: Artificial Intelligence in Records and Information Management
Source Author(s)/Editor(s): Samson Mutsagondo (Sorbonne University, Abu Dhabi, UAE)
DOI: 10.4018/979-8-3693-9795-4.ch006

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Abstract

Artificial Intelligence (AI) has the capability of transforming records management systems through managing records effectively and efficiently from their creation up to their disposal. Due to the ever-changing technology, adopting AI in managing records in Zimbabwe's public sector is inevitable. Zimbabwe is ready to adopt AI. However, for AI to be successfully adopted in this sector, there is a need to manage the process of such a change. The chapter focused on how the adoption of AI can transform records management in the public sector. It also highlighted the importance of managing this adoption and how change management can be implemented in pursuit of AI adoption and implementation. The conceptual approach involved a systematic literature review on the state of records management in Zimbabwe and how change management can be implemented if AI is to be successfully adopted. The chapter argues that the adoption of AI can redress the challenges faced in the management of records in Zimbabwe.

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