Description
In today's dynamic digital landscape, there's no denying the crucial role that user experience (UX) plays in shaping customer perceptions and driving organizational success. However, many businesses need help understanding and implementing effective UX strategies, leading to user frustration and missed growth opportunities. This challenge is compounded by the increasing demand for speed, convenience, and sustainability in online interactions, requiring innovative approaches to design and operation.
Academic and Business Impacts of User Experience in Web 3.0 offers a comprehensive solution grounded in theoretical frameworks and empirical insights. The book equips professionals and researchers with the tools needed to enhance user satisfaction and drive business success by providing a deep understanding of UX at different levels of the information and knowledge society. From e-learning technologies to urban logistics systems, our book explores the strategic role of UX. It offers practical guidance for optimizing design, management, and operation.
Author's/Editor's Biography
Jean-Éric Pelet (Ed.)
Jean-Eric Pelet holds a PhD in Marketing, an MBA in Information Systems and a BA (Hns) in Advertising. As an assistant professor in management, he works on problems concerning consumer behaviour when using a website or other information system (e-learning, knowledge management, e-commerce platforms), and how the interface can change that behavior. His main interest lies in the variables that enhance navigation in order to help people to be more efficient with these systems. He works as a visiting professor both in France and abroad (England, Switzerland) teaching e-marketing, ergonomics, usability, and consumer behaviour at Design Schools (Nantes), Business Schools (Paris, Reims), and Universities (Paris Dauphine – Nantes). Dr. Pelet has also actively participated in a number of European Community and National research projects. His current research interests focus on, social networks, interface design, and usability.