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Information Resources Management Association
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The Role of Serious Gaming in Assisting Humanitarian Operations

The Role of Serious Gaming in Assisting Humanitarian Operations
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Author(s): Yan Wang (Delft University of Technology, Delft, Netherlands), Heide K. Lukosch (Delft University of Technology, Delft, Netherlands) and Philipp Schwarz (Deloitte, Düsseldorf, Germany)
Copyright: 2019
Volume: 11
Issue: 1
Pages: 15
Source title: International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Editor(s)-in-Chief: Víctor Amadeo Bañuls Silvera (Universidad Pablo de Olavide, Spain) and Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/IJISCRAM.2019010102


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Crisis response, including humanitarian operations, is a highly complex field and its effectiveness is challenged by the dynamic partnerships of organizations involved and critical field conditions. Serious gaming is recognized as an effective method for complex systems design and analysis. Given the criticality of complex humanitarian operations and the current challenges faced by humanitarians in crisis response, serious gaming could play an important role in this field. However, the full potential of serious gaming in humanitarian assistance has not been fully explored yet. This article examines the role of serious gaming in assisting humanitarian operations. A board game is developed and played to examine its role in facilitating requirement engineering and training for humanitarian missions. In the contribution, the authors show how they were able to address the vital challenges faced by humanitarian aid workers in crisis response. Additionally, the outcomes of game sessions and their implications for humanitarian operations of the future was discussed.

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