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Tactics for Influencing the Consumer Purchase Decision Process Using Instagram Stories: Examples From Around the World

Tactics for Influencing the Consumer Purchase Decision Process Using Instagram Stories: Examples From Around the World
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Author(s): Hale Fulya Yüksel (Afyon Kocatepe University, Turkey)and Erkan Akar (Afyon Kocatepe University, Turkey)
Copyright: 2021
Volume: 12
Issue: 1
Pages: 18
Source title: International Journal of Customer Relationship Marketing and Management (IJCRMM)
Editor(s)-in-Chief: Riyad Eid (United Arab Emirates University, UAE)
DOI: 10.4018/IJCRMM.2021010105

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Abstract

The purpose of this study is to put forth tactics to influence the consumer purchase decision process by using Instagram Stories tools. The tactics are handled with successful examples from around the world. Analysis of the examples reveal that many powerful tools of Instagram Stories such as different camera modes, face filters, stickers, live video, “see more” links, shopping stickers, hashtags, etc. can be used to accomplish business goals like driving online and in-store sales, promoting apps, raising brand awareness, generating leads, gathering follower feedback, and retaining customers by influencing consumers at every stage of the purchase decision process.

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