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Social Media and Emergency Services?: Interview Study on Current and Potential Use in 7 European Countries
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Author(s): Christian Reuter (Institute for Information Systems, University of Siegen, Siegen, Germany), Thomas Ludwig (University of Siegen, Siegen, Germany), Therese Friberg (University of Paderborn, Paderborn, Germany), Sylvia Pratzler-Wanczura (Fire Department of Dortmund, Dortmund, Germany)and Alexis Gizikis (European Emergency Number Association, Brussels, Belgium)
Copyright: 2015
Volume: 7
Issue: 2
Pages: 23
Source title:
International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Editor(s)-in-Chief: Víctor Amadeo Bañuls Silvera (Universidad Pablo de Olavide, Spain)and Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/IJISCRAM.2015040103
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Abstract
Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.
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