IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Service Science, Management and Engineering Education: A Unified Model for University

Service Science, Management and Engineering Education: A Unified Model for University
View Sample PDF
Author(s): Jianliang Wei (Zhejiang Gongshang University, China), Jianhua Chen (Louisiana State University, USA) and Qinghua Zhu (Nanjing University, China)
Copyright: 2010
Volume: 1
Issue: 2
Pages: 19
Source title: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)
Editor(s)-in-Chief: Ahmad Taher Azar (Prince Sultan University, Riyadh, Kingdom of Saudi Arabi and Benha University, Egypt) and Ghazy Assassa (Benha University, Egypt)
DOI: 10.4018/jssmet.2010040104

Purchase

View Service Science, Management and Engineering Education: A Unified Model for University on the publisher's website for pricing and purchasing information.

Abstract

Service Science, Management and Engineering (SSME) is an emerging discipline which studies service industry under an integrated framework. SSME education trains scientists and skilled service workers to promote innovation and productivity in service industry. Although quite a number of universities started SSME programs years ago, most of them are still in the stage of experiment, and only address a small portion of the total subject. This paper first discusses the objectives of SSME education program—the abilities that service workers and scientists should have. Then, three types of foundation courses of the current programs are discussed in depth; the bachelor, master and PhD degree programs offered currently are analyzed, which include the course contents and teaching methods. Based on the inspirations from these practical programs, a unified model for SSME education is developed and presented, which proposes to unify bachelor, master and PhD programs, and establishes a new service science department comprising areas of service management, service engineering and design, service arts and humanities.

Related Content

Ulrich Lichtenthaler. © 2020. 11 pages.
Brian J. Galli. © 2020. 13 pages.
Lajmi Fatma, Jalel Ghabi, Hedi Dhouibi. © 2020. 17 pages.
Neeti Sangwan, Vishal Bhatnagar. © 2020. 26 pages.
Praveen Kumar Premkamal, Syam Kumar Pasupuleti, Alphonse PJA. © 2020. 18 pages.
Christoph Ertl, Alexander Herzfeldt, Sebastian Floerecke, Helmut Krcmar. © 2020. 15 pages.
Oluseun A Ishola, Modinat O Olusoji. © 2020. 15 pages.
Body Bottom