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Organizational Actions, Computer Attitudes, and End-User Satisfaction in Public Organizations: An Empirical Study

Organizational Actions, Computer Attitudes, and End-User Satisfaction in Public Organizations: An Empirical Study
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Author(s): Adel M. Aladwani (Kuwait University, Kuwait)
Copyright: 2002
Volume: 14
Issue: 1
Pages: 8
Source title: Journal of Organizational and End User Computing (JOEUC)
Editor(s)-in-Chief: Sang-Bing Tsai (University of Electronic Science and Technology of China Zhongshan Institute, China and Research Center for Environment and Sustainable Development, Civil Aviation University of China, China)
DOI: 10.4018/joeuc.2002010104

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Abstract

This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal computing support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings also reveal that management advocacy has positive direct effects on computer attitudes and end-users satisfaction. Internal computing support, however, failed to show a significant effect on neither computer attitudes nor end-user satisfaction. We discuss these results and suggest directions for practice and future research.

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