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Knowledge Management: An Instrument for the Development of the Knowledge Society
Abstract
Building a knowledge-based society is widely recognized as leading to human, social and economic benefits. This paper explores the issue of using knowledge management as an instrument for the development and sustainability of this knowledge society. The paper attempts to achieve its purpose through four main integrated steps: providing a brief review of knowledge management and the knowledge society; viewing knowledge management according to the STOPE “strategy, technology, organization, people and the environment” scope; incorporating knowledge management into the six-sigma DMAIC “define, measure, analyze, improve, and control” process; and deriving observations on the outcome, and producing guidelines for future work. The paper emphasizes the claim that developing and continuously sustaining the knowledge society can be achieved by applying knowledge management through building it into the STOPE scope and the six-sigma process, and by considering the multi-level nature of the society. The paper enjoys a high potential as a guide to knowledge management driven development and sustainability of the knowledge society at all levels. This would be beneficial to all those interested and concerned with supporting the role of knowledge in their own societies.
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