The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Is User Perception the Key to Unlocking the Full Potential of Business Process Management Systems (BPMS)?: Enhancing BPMS Efficacy Through User Perception
|
|
Author(s): Alicia Maria Martín Navarro (INDESS, University of Cadiz, Spain), María Paula Lechuga Sancho (INDESS, University of Cadiz, Spain), Marek Szelągowski (Systems Research Institute Polish Academy of Sciences, Poland)and Jose Aurelio Medina-Garrido (INDESS, University of Cadiz, Spain)
Copyright: 2025
Volume: 37
Issue: 1
Pages: 27
Source title:
Journal of Organizational and End User Computing (JOEUC)
Editor(s)-in-Chief: Sangbing (Jason) Tsai (International Engineering and Technology Institute (IETI), Hong Kong)and Wei Liu (Qingdao University, China)
DOI: 10.4018/JOEUC.364099
Purchase
|
Abstract
This study investigates factors influencing employees' perceptions of the usefulness of Business Process Management Systems (BPMS) in commercial settings. It explores the roles of system dependency, system quality, and the quality of information and knowledge in the adoption and use of BPMS. Data were collected using a structured questionnaire from end-users in various firms and analyzed with Partial Least Squares (PLS). The survey evaluated perceptions of service quality, input quality, system attributes, and overall system quality. The findings indicate that service quality, input quality, and specific system attributes significantly influence perceived system quality, while system dependency and information quality are predictors of perceived usefulness. The results highlight the importance of user training, support, and high-quality information in enhancing satisfaction and BPMS. This research offers empirical evidence on the factors impacting user perceptions and acceptance, emphasizing the need for user-centric approaches in BPMS.
Related Content
|
Lan Zhang, Yucen Guo, Bingze Li, Meifang Yao, Murong Maio, Chia-Huei Wu.
© 2025.
23 pages.
|
|
Qi Zhang, Qiang Shi, Bilal Alatas, Yu-His Yuan.
© 2025.
33 pages.
|
|
.
© 2025.
|
|
Qiulai Su, Fei Zhou, Youhai Lin, Jian Mou.
© 2025.
22 pages.
|
|
Xiaozhi Su, Bilal Alatas, Osama Sohaib.
© 2025.
26 pages.
|
|
Alicia Maria Martín Navarro, María Paula Lechuga Sancho, Marek Szelągowski, Jose Aurelio Medina-Garrido.
© 2025.
27 pages.
|
|
Zhehuan Wei, Liang Yan, Chunxi Zhang.
© 2025.
35 pages.
|
|
|