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Evaluation on Risk Factors of Elderly Services From the Perspective of Integrated SCOR Model

Evaluation on Risk Factors of Elderly Services From the Perspective of Integrated SCOR Model
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Author(s): Jingshi He (Dongguan Polytechnic, China) and Jiali Zhu (Dongguan Polytechnic, China)
Copyright: 2022
Volume: 14
Issue: 1
Pages: 18
Source title: International Journal of Information Systems in the Service Sector (IJISSS)
Editor(s)-in-Chief: John Wang (Montclair State University, USA)
DOI: 10.4018/IJISSS.2022010102

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Abstract

Analysing and identifying the risk factors of elderly services is conducive to improving the risk management capabilities of the elderly care industry and maintaining the safety and stability of the elderly care service industry chain. Based on the integrated Supply Chain Operations Reference (SCOR) model, a risk indicator system for elderly services supply chain was established from plan, design, supply, implementation, and customer service. The DEA method with Entropy-AHP mixed constraint was introduced to deal with the weight freedom of traditional DEA method. Taking the likelihood, exposure and consequence of risk occurrence as decision variables, the risk evaluation and ranking of the indicators were carried out. According to the empirical analysis based on the data of elderly care institutions in the Pearl River Delta of China, the biggest Pareto risk factors in the first-level and second-level indicators, the risk growth and reduction ratios of the first-level indicators were obtained.

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