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Evaluation of an e-Advising System: User Experience

Evaluation of an e-Advising System: User Experience
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Author(s): Ahmed A. Al-Hunaiyyan (The Public Authority for Applied Education and Training, Kuwait), Rana Alhajri (The Public Authority for Applied Education and Training, Kuwait), Asaad Alzayed (The Public Authority for Applied Education and Training, Kuwait) and Ahmed Al-Sharrah (The Public Authority for Applied Education and Training, Kuwait)
Copyright: 2022
Volume: 12
Issue: 1
Pages: 17
Source title: International Journal of Virtual and Personal Learning Environments (IJVPLE)
Editor(s)-in-Chief: Thomas Connolly (University of the West of Scotland, United Kingdom)
DOI: 10.4018/IJVPLE.2022010101

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Abstract

Higher education (HE) in Kuwait suffers from high dropout rates, and one of the leading causes of this desertion is a lack of academic advising. Effective academic advising systems must fulfill its user’s needs and provide a positive user experience (UX), which allows users to successfully and effectively fulfill their goals. This study used quantitative and qualitative approaches to evaluate an electronic advising system (e-Advisor) used by the Public Authority for Applied Education and Training (PAAET). Survey data from 1,095 PAAET students were analyzed to determine students' perceptions and evaluate their experience using e-Adviser. The findings indicated that students were aware of the features and advantages of e-Advisor. Overall, the participants had a moderately positive impression of e-Advisor’s UX. The system’s attractiveness, efficiency, and perspicuity were rated slightly higher than its dependability, stimulation, and novelty. Moreover, female students’ perceptions of e-Advisors UX were significantly more favorable than their male counterparts.

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