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Decision-Making Model to Assess Organizational Climate in Healthcare Organizations
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Author(s): Kassia Tonheiro Rodrigues (Federal University of Santa Catarina, Brazil), Carolina Lino Martins (Federal University of Mato Grosso do Sul, Brazil), João Batista Sarmento dos Santos Neto (Federal University of Mato Grosso do Sul, Brazil), Diego Rorato Fogaça (Federal University of Mato Grosso do Sul, Brazil)and Sandra Rolim Ensslin (Federal University of Santa Catarina, Brazil)
Copyright: 2022
Volume: 14
Issue: 1
Pages: 19
Source title:
International Journal of Decision Support System Technology (IJDSST)
DOI: 10.4018/IJDSST.286182
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Abstract
Organizational climate impacts on the employee's well-being, commitment, and positive behavior. Most studies to assess climate in healthcare organizations use qualitative and/or statistical methods. Here, the authors propose a general framework, based on a multiple-criteria decision-making/aid (MCDM/A) method, which considers different objectives in a single problem. Such framework includes internal and external factors to assess organizational climate and presents adequate results when tested in a particular case. To assess the organizational climate, they use the ELECTRE TRI method, an outranking method that combines the decision-maker (DM) preferences and his value judgments. They conclude that MCDM methods can improve agility, provide a systemic vision on organizational climate assessment, and contribute to the decision-making process
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