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Competency Trap in Organizational Learning: Turkish E-Government Gateway Application During the COVID-19 Pandemic

Competency Trap in Organizational Learning: Turkish E-Government Gateway Application During the COVID-19 Pandemic
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Author(s): Ayse Asli Yilmaz (Atilim University, Turkey) and Sule Erdem Tuzlukaya (Atilim University, Turkey)
Copyright: 2022
Volume: 18
Issue: 1
Pages: 13
Source title: International Journal of Electronic Government Research (IJEGR)
Editor(s)-in-Chief: Nripendra P. Rana (University of Bradford, United Kingdom)
DOI: 10.4018/IJEGR.288068



The purpose of this study is to depict the competency trap in E-Government Gateway Application and its reactions during the COVID-19 Pandemic. A case study with the Delphi method is carried out to examine Turkish E-Government Gateway Application during COVID-19 Pandemic as Extraordinary Condition. The major finding of the study is, as a virtual organization, Turkish E-Government Gateway Application has dapperly adapted itself without falling into the competency trap during the transition from routine to the time in COVID-19. In the wake of gathering, synthesizing, and summarizing the ideas on the digital interactions from specialists among citizens, government and other government agencies, employees, and businesses/commerces comprehensive, detailed reactions are identified according to governmental agencies' and institutions course of action during routine and time in COVID- 19. This is the first study that unfolding e-governmental solutions without a competency trap within the unexpected, extraordinary condition.

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