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Can Information Technology Help Managers Plan Globally?
Abstract
Existing literature leaves no doubt about the increasing social, technological, political, cultural and economic imperative to globalise business. Global business combines the complexity of local business with increasing risk and faster-change pace and complexity of managing in more than one country. How is information technology helping global managers to plan? One hundred questionnaires were distributed to multinational companies in the United Kingdom (UK) and in South Africa (SA) to collect information to examine this question. A preliminary report presented by this paper indicates among others that the Internet forms the most popular platform for building global planning tools. Factors most important to managers include the provision of timely information, provision of report and presentation facilities, support for group working and alternative (highly summarised and detailed) views of information. On the other hand, managers appear not to be very satisfied with the provision of technology for global planning, partly because it does not adequately provide for creativity needed in global planning. Recommendations are made based on the findings and areas for further research are highlighted. Moreover, the paper briefly discusses the development of a causal theory on the use of information technology in global planning. Predictor variables are grouped under organisational, information technology, personal and infrastructural factors.
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