IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Actor-Network Theory for Service Innovation

Actor-Network Theory for Service Innovation
View Sample PDF
Author(s): Lorna Uden (Staffordshire University, UK)and Janet Francis (Staffordshire University, UK)
Copyright: 2009
Volume: 1
Issue: 1
Pages: 22
Source title: International Journal of Actor-Network Theory and Technological Innovation (IJANTTI)
DOI: 10.4018/jantti.2009010102

Purchase

View Actor-Network Theory for Service Innovation on the publisher's website for pricing and purchasing information.

Abstract

Services have become the key value driver for companies. Currently there is a lack of understanding of the science underlying the design and operation of service systems. New conceptual understanding and theoretical underpinnings are required to systematically describe the nature and behaviour of service systems. We believe that Actor Network Theory (ANT) can be used as a theoretical lens to study the development and adoption of service innovation. The development of and adoption of service innovation requires the integration of multiple elements including people, technologies and networks across organisations. Technologies and interests of actors need to be aligned and coordinated for successful service innovation. In this article we show how ANT is adopted as a theoretical framework for understanding the relationships among the actors and show how these actors have their needs shaped by the network formation during the development and adoption of service innovation for a university.

Related Content

Hafiz Muhammad Umair Munir, Waqar Shahid Qureshi. © 2022. 17 pages.
Maria Lai-Ling Lam, Kei-Wing Wong. © 2021. 20 pages.
Antoine Trad. © 2021. 24 pages.
Patricia G. Foley, Kathleen Hargiss, Caroline Howard, Anne Pesanvento. © 2021. 12 pages.
Alexander Shamliev, Peter Mitrouchev, Maya Dimitrova. © 2020. 19 pages.
Marina Santini, Min-Chun Shih. © 2020. 13 pages.
Tao Li, Cheng Meng. © 2020. 28 pages.
Body Bottom