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A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model

A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model
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Author(s): Seniye Ümit Oktay Fırat (Industrial Engineering Department, Marmara University, Istanbul, Turkey), Mahmure Övül Arıoğlu Akan (Industrial Engineering Department, Marmara University, Istanbul, Turkey), Ece Ersoy (Industrial Engineering Department, Marmara University, Istanbul, Turkey), Serpil Gök (Industrial Engineering Department, Marmara University, Istanbul, Turkey) and Uğur Ünal (Industrial Engineering Department, Marmara University, Istanbul, Turkey)
Copyright: 2017
Volume: 4
Issue: 2
Pages: 25
Source title: International Journal of Business Analytics (IJBAN)
Editor(s)-in-Chief: John Wang (Montclair State University, USA)
DOI: 10.4018/IJBAN.2017040103

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Abstract

The suppliers, which are one of the most important actors in the supply chain, have a significant effect on the performances of their customer firms. Hence, supplier performance evaluation has become a competitive tool in today's goods and service producing industries. This paper presents a supplier performance evaluation process developed using the Six Sigma Define – Measure – Analyse – Improve – Control (DMAIC) methodology. The proposed process has been applied in a central services company, where the suppliers had never been evaluated before. To this end, first of all, the evaluation criteria have been defined through brainstorming and meetings within the company, then weighted with Analytical Hierarchy Process (AHP), and categorized according to Kano's Model. Afterwards, suppliers have been scored and classified based on a proposed methodology using a modified version of Kano's model, and thus, the proposed process has proven to be useful in real life industrial applications.

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