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Susmi Biswas
Susmi Biswas
is an Assistant Professor of Management at Haldia Institute of Management, West Bengal, with a strong background in finance and marketing. Actively contributing to academia since 2015, she is pursuing a PhD in Management Science at West Bengal University of Technology. Her research covers emotional intelligence, customer satisfaction in OTT platforms, and cybersecurity awareness, with twenty-eight publications in esteemed journals like Scopus and UGC Care. Beyond teaching and research, she organizes seminars and conferences on digitization and healthcare technology, participates in faculty development programs, and serves as a guest lecturer. Susmi's dedication to academic rigor and research excellence makes her a key figure in management education.
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