Dana Tessier holds a BA in Literature and Professional Writing from Concordia University, and a Master’s in Library and Information Studies from McGill University where she specialized in Knowledge Management (KM). She is an accomplished KM practitioner and has designed and implemented strategies for high tech companies in fast-paced and high-growth environments receiving industry accolades. She has published and presented on e-learning, information architecture, information overload, information seeking behaviour, knowledge sharing, knowledge management strategy, leadership, and user adoption.