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The Mumbai Dabbawalas: An Efficient and Sustainable Lunchbox Delivery System
Author(s): A. B. Mishra (International Institute of Management Studies, Pune, India)and Abhishek Singh (International Institute of Management Studies, Pune, India)
Copyright: 2024
Pages: 7
EISBN13: 9798369352588
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Abstract
This case study describes the operational sustainable process of Mumbai's lifeline Dabbawalas. It examines the key characteristics that have aided in their accomplishment. The Mumbai Dabbawalas are a special case study in efficient and trustworthy food delivery. The case examines a number of Dabbawala system components, including their mission, information management, material mobility, human resource management system, and processes. It also highlights constraints that the Dabbawala enterprise has in a volatile environment which is perpetually changing. The secondary data incorporated into this case study emphasizes that the approaches utilized by the Dabbawala is a crucial element. The challenges experienced by Mumbai Dabbawallas during COVID-19 are also highlighted as well as resolutions.
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