how Work System formalization and Integration Impact IS funcation performance in Manufacturing firms

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Author(s): Patrick J. Rondeau (Butler University, USA), T. S. Ragu-Nathan (The University of Toledo, USA)and Mark A. Vonderembse (The University of Toledo, USA)
Copyright: 2007
Pages: 6
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch224
ISBN13: 9781599049298
EISBN13: 9781466665378

Keywords: Information Science Reference / IT Research & Theory / IT Research and Theory / Library & Information Science

Abstract

The development of successful IS practices relies on the existence of well documented, formal work system practices and the existence of cross-functionally integrated of work teams. In manufacturing firms, formal work system practices serve as a public repository of organizational knowledge, including key manufacturing policies, procedures, and definitions. Cross-functional work teams provide the vehicle by which new work system practices may be quickly created and implemented throughout the firm. Study results indicate that firms with high levels of manufacturing work system formalization and integration have higher levels of IS strategic planning effectiveness, IS responsiveness to organizational computing demands, and IS end-user training effectiveness. Perceptions of IS performance were also higher for firms with greater work system formalization. Data were collected from 265 senior manufacturing managers who were selected because their perspective of IS performance was desired and because manufacturing units are an important user of the services. ANOVA was used to test our hypotheses.

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